Case Study

Transforming the process of order acquisition and product delivery, involving end consumers in the process, to gain savings in administrative operations, improving delivery efficiency and reducing environmental impact

Several dedicated apps (usable on Android and iOS devices) were developed for each player in the sale process.

Order taking app: sales representatives can collect orders directly from end customers. This app reduce errors and improve the order accuracy.

Delivery management app: carriers can manage deliveries according to real-time order inflows.

App for end-customers: end-customers can track their orders, accumulate loyalty points and receive communications about their order status and current promotions.

Results:

• Increased sales efficiency: Order taking directly from end customers has become faster and more efficient, reducing errors and improving customer satisfaction.
• Optimising deliveries, limiting environmental impact: The fleet of vehicles is now managed more efficiently, enabling on-time deliveries and complete order tracking.
• Customer loyalty: End users can now easily manage their orders, accumulate loyalty points and receive key communications.